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FAQ

Frequently Asked Questions about Giant Biosensor products

1. What is the return policy?
All products come with 30 day money back guaranteed satisfaction less shipping & handling charges. Simply send an email to info@giantbiosensor.com or fill out the Contact Us form with your purchase details. We will reply with return instructions.

2. What is the warranty period?
All products come with 1 year warranty against manufacturer defects. Simply send an email to info@giantbiosensor.com or fill out the Contact Us form with your purchase details. We will reply with instructions for repair or replacement.

3. What States do you ship?
All products are sold worldwide including all USA states.

4. What States do you charge Sale Tax?
None.

5. How long does it take to receive an item?
Ship time is generally less than 1 week within the USA and 10-14 days outside USA.

6. Where can I get additional information?
Visit www.giantbiosensor.com and click any image to see additional information including links to User Guides, videos, and product specific Frequently Asked Questions (FAQs).

7. Are volume discounts available?
Yes, some products can be purchased in volume at a discount listed on the product detail page. Also, distributors are always welcome to sell Giant Biosensor products with a minimum order quantity of 100. Contact info@giantbiosensor.com for details.

8. Do you pay a commission for referrals?
Yes, those who have websites with hotlinks to Giant Biosensor products will receive a 10% commission once enrolled in our affiliate program. Just click the Become an Affiliate hotlink to enroll.

9. Do you accept check or money orders?
No, we only accept payment types recognized by Paypal.

10. Do you accept credit cards regardless of country issued?
Yes, our credit card processor, Paypal, will accept cards issued from any country.

11. Is it required to create an account?
No, only create an account if you would like to facilitate future purchases by not having to re-enter address details and track past order shipping status.

12. How are products shipped?
All products with Ship To address in USA are sent by Amazon.com using the cheaper of UPS, FedEx or US Mail. Most of the time the cheapest is US Mail and products usually arrive within a week.

13. Do you ship to a Post Office box?
Yes

14. Where can I track my order shipping status?
http://app3.hongkongpost.com/CGI/mt/enquiry.jsp